(2017-08-29)

Table Reservation Tool (TRT) Privacy Statement

1. Data Storage

For reservation requests using our Table Reservation Tool (TRT), your first name, surname, email address and/or your mobile phone number are recorded.

When we receive your table reservation request, you will receive a corresponding email or text message.

Shortly before the time that you have reserved, you will receive a reminder text message or email from us.

Should you not be in our restaurant at the given time, we may send you a further reminder text message/email. In this text message/email you will asked to get back to us or to confirm the reservation before a specific time; otherwise we will cancel your reservation.

If you cancel a reservation, you will receive a corresponding text message/email from us.

After you have left our restaurant, we may send you a text message/email asking for feedback regarding your visit. This is to help us improve service for our guests and strengthen the image of the restaurant for other guests and any feedback may be shown both on our own website as well as on other feedback platforms. We distinguish between three kinds of feedback: a) you remain anonymous, b) if you have activated ‘remember me’, we will see your identity and c) you have agreed that your feedback may be used by us in partially anonymous form (first name/surname initials) in reviews for advertising purposes. In the case of c) we will automatically delete your feedback after a period of six months.

The object of the survey is restricted to the implementation and confirmation of your reservation with us, and if feedback is given, to the improvement of our services and the publishing of received comments.

2. Deletion of your data

Your personal data will be definitively deleted from our server after a period of two weeks. We consider the purpose of making a reservation including receiving any feedback to have been fulfilled within this period. A given piece of feedback will be saved for longer period but without any connection to your data.

We reserve the right to save your data for a period of one year in the case of misuse of our reservation tool. This may be necessary in order to prevent further misuse.

If you have chosen the ‘remember me’ option, we will save your data for the duration of one year. If you make a new reservation with the ‘remember me’ option within this period and the data is changed in doing so (e.g. new mobile phone number), we reserve the right to update the old data with the new data. The data will then be saved for another year.

You of course have the right to ask us at any time which personal data we possess regarding you. To do so, please send an email to privacy@horeca.digital and share with us your specific issue. You can of course also request the definitive or partial deletion of your data by the same means.

3. PRIVACY STATEMENT ON THE USE OF GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. The IP-anonymization is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from the data relating to your use of the website (including your IP address) and data from the cookie being tracked by downloading and installing Browser Add-on available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

4. Device Information.

When you visit our websites, some information is automatically collected by the device (e.g. mobile phone, computer, laptop, tablet) you are using to visit or use our website, including such information as the operating system, retrieval times, browser (e.g. type, language and history), settings and other data about your device that we use in order to provide services or in any other way as described in this privacy statement (‘Device Information’). We also collect information about your usage and activities on our websites, by using certain technologies such as cookies, web beacons and other technologies.